Support Center

Get the help you need, when you need it. Our expert support team is here 24/7.

How Can We Help You?

Choose the support option that works best for you

Emergency Support

Critical issues requiring immediate attention

Available 24/7

Live Chat

Get instant help from our support team

Avg. response: 2 minutes

Video Call

Screen sharing and personalized assistance

Mon-Fri, 9AM-6PM

Knowledge Base

Comprehensive guides and tutorials

500+ helpful articles

Community Forum

Connect with other Fort Pulse users

5,000+ active members

Resources

Download guides, templates, and tools

PDFs, videos, templates

Frequently Asked Questions

Quick answers to common questions about Fort Pulse

How do I submit a maintenance request?

Simply log into your Fort Pulse dashboard, navigate to 'Maintenance' and click 'New Request'. Fill out the form with details about the issue, add photos if needed, and submit. You'll receive a confirmation and tracking number immediately.

Can I book facilities through the platform?

Yes! Go to 'Facilities' in your dashboard to view available spaces like the gym, pool, or community hall. Select your preferred date and time, and book instantly. You'll receive a confirmation email with all the details.

How do I pay my service charges?

Fort Pulse supports multiple payment methods including bank transfers, card payments, and mobile money. Visit the 'Payments' section to view your bills and make payments securely online.

What if I forget my password?

Click 'Forgot Password' on the login page, enter your email address, and we'll send you a secure reset link. Follow the instructions in the email to create a new password.

How can I update my contact information?

Go to 'Profile Settings' in your dashboard to update your phone number, email, emergency contacts, and other personal information. Changes are saved automatically.

Is my data secure on Fort Pulse?

We use enterprise-grade encryption, secure servers, and follow strict data protection protocols. Your information is never shared with third parties without your consent.

Can't find what you're looking for?

Support by the Numbers

We're proud of our commitment to exceptional customer service

99.9%

Uptime Guarantee

<2min

Average Response Time

24/7

Support Availability

98%

Customer Satisfaction